New Members 4 What is the procedure for using The Far East Book Company website? Our book-purchasing process consists of five steps: Step 1: Joining / Signing In Step 2: Selecting Items Step 3: Checkout Step 4: Selecting Method of Shipping Step 5: Confirming Your Order 4 How do I complete Step 1: Joining / Signing In? If you are already a member, click on "Sign In" and enter your email address and password. If you are not a member of The Far East Book Company website, you must join before making any purchases. First click on "Create New Account," then enter the requested information on the form and select a username and password. (Note: Membership is required if you wish to purchase items from our website. We apologize for any inconvenience this may cause.) 4 How do I complete Step 2: Selecting Items? Selecting: Go to the page displaying the book or item you want to buy. Click on the "Add to Cart" button. You will be shown your list of selected items. Then click on the "Back to Shopping" button or the "Proceed to Checkout" button. Changing Quantities: On your list of selected items, you will see the name of each item you selected, as well as the quantity and cost. You can click on the "Edit" button to change the quantity on this page, and the system will automatically calculate and display the amended cost. Canceling Items: Click on the "Delete" button to cancel any items you have selected. Continuing to Shop: If you want to make more purchases, click on the "Back to Shopping" button. Adding up Your Bill: When you have finished browsing the website, and have made all your selections, click on "My Cart" to enter the payment process. 4 How do I complete Step 3: Checkout? Check your shopping list of items When you are ready to buy, click on "My Cart" on the left side of the screen, and check that all the information you have entered is correct, including the list of items, quantities, price and discount. Confirm your shipping address If you are a new member, please enter the shipping address. If you are an old member, please choose or enter a new shipping address. Select the method of payment For domestic orders, there are two ways of payment, by postal transfer and by credit card. For overseas orders, payment is by credit card only. Select one delivery method The various shipping methods are as follows: Domestic: Post office parcel delivery, by surface mail. Overseas: For your convenience, you may select post office parcel delivery by air shipment or sea shipment. If you would like to insure your purchases, mark "I would like to insure my purchases." Insured value of NT$6,000 or less will be charged NT$24. Insured value over NT$6,000 for each additional NT$1,000 or fraction thereof you will be charged NT$4. Note: Post office delivery time does not include order-processing time. Note: Post office delivery times to overseas destinations may vary. Note: "Working days" do not include Saturdays, Sundays and public holidays. Check all the information of your order By credit card: Before entering the information of your credit card, the system will let you check the list of items, delivery method, payment amount, the insured value, insured charges, the shipping rate, grand total, shipping address, and telephone number. Then click on the "Submit" button to continue. By postal transfer: The system will show you the information of postal transfer, list of items, delivery method, payment amount, insured value, insured charges, shipping rate, grand total, shipping address, and telephone number. Then you can click on the "OK" button to confirm your order. Enter information of your credit card For credit card payments, enter your credit card information, press "Submit Query" and wait for 3-15 seconds. The system will notify you regarding the status of your credit card transaction. (If you see "Credit card No. Error", please check that you have correctly entered the details.) Once the credit card transaction has been confirmed, the system will display your order form and invoice containing an order number and the amount paid, and we will automatically send you an email message to confirm the transaction. Note: It is not necessary to enter blank spaces or other symbols when entering your credit card number. 4 How do I complete Step 4: Confirming Order? When you finish the purchasing procedure, you should receive a confirmation email message within 24 hours of submitting your order. Please check that it contains your order number and that the details of your purchase are correct. Note: If you do not receive a confirmation email message within 24 hours of submitting your order, email us at service@mail.fareast.com.tw. 4 Do I have to be a member in order to buy books online? Yes. 4 Is there a membership fee? There is no charge for becoming a member of The Far East Book Company website. 4 How do I become a member? Click on the "Create New Account" button on the left, and enter the basic information requested on the form. You become a member as soon as you have submitted the form. The email address you entered will be your username. Please record your username and password in an appropriate place. 4 Why is it necessary to fill out the form? We need you to fill out all the details on the form to process your future orders, as well as to provide you with a personalized service and notify you of product promotions. Members 4 Is it safe to send personal information over the Internet? The Far East Book Company fully respects the privacy and rights of its Internet customers and we do not pass on your personal information to other third parties. 4 I have forgotten my password. In "Sign In", click on "Forgot Your Password" and enter the requested information, and then we will email your password to your email account that you have previously provided. Alternatively, please email to service@mail.fareast.com.tw. Our staff will be glad to help you. 4 Is it possible to cancel my membership? At present our system does not have an online membership cancellation function. If you wish to cancel your membership account, please email to service@mail.fareast.com.tw. Our staff will process your request as soon as possible. 4 How do I make changes to my member information? After going to "My Account" and entering your email address and password, you will be able to make appropriate changes to your information. Book Search 4 How do I search for a particular book? You can use the quick search function we provide. You need to only enter the book title, author or ISBN to find a book. You can also find Far East publications by browsing the relevant category. 4 What do I do if I cannot find the book I want? First, search for the book by title, author or ISBN. If you still cannot find the book you want, please send an email message to service@mail.fareast.com.tw. Give the details of the book you want, and we will do our best to find it and notify you by email. Shopping 4 Please tell me the details of the purchasing process. Joining / Signing In This website uses a membership system for all purchases. You must be a member to make purchases from this website. If you are already a member, please sign in and then you can select items and pay for them at any time. If you have not yet become a member, please complete the registration form to join, then return to the homepage. Selecting Items You can use the search function to find the item you are looking for, or you may browse the books and other items we have for sale on the product pages on the Far East Book Company website. When you see an item you want to buy, simply click on the "Add to Cart" button next to the price. Checking Your Selections By clicking on the "My Cart" button, you can see a detailed list of all the items you have selected and placed in your cart. You may click on "Proceed to Checkout" to buy your selections, or "Back to Shopping" if you want to browse further. Checkout When you are ready to buy, first select "My Cart" on the left side of the page and check that all the items you want to buy are correctly listed. Then key in the mailing address you want the items sent to, telephone number, and other details as required. The screen will also display your list of selections and the total price, including shipping rate, delivery method, and the method of payment. Confirming Your Order Please verify that your shopping list, method of shipping, mailing address, and telephone number are all correct before submitting your order. An email message containing your order number will automatically be sent to your mailbox following confirmation of your order. 4 How can I be sure that my online purchase has been made? After you submit the order form, the system will display an order number and the details of your order. In addition, an email message will be sent to your inbox confirming receipt of your order. If you can see the order number and have received the email, that means your order has been received and will be processed. 4 I would like to order in bulk. If you want to order more than 20 copies of the same book, please email to service@mail.fareast.com.tw. 4 Are there any discounts for ordering in bulk? Whether you are an individual, group, government organization or private company, we can make special arrangements for ordering in bulk. For further information, please send an email to service@mail.fareast.com.tw. 4 Why can't I place an order? You must be a member to shop online. Check that your email address and password are correct. For other problems, please email to service@mail.fareast.com.tw. Ordering 4 How do I cancel an order? If you have not yet submitted the order, simply erase all the product information from your cart. If you have already submitted the order, please email to service@mail.fareast.com.tw. It will not be possible to cancel your order if the books have already been shipped. 4 I would like to make changes to my order. We are very sorry, but the system does not have a "change order" function. Please check carefully and verify that you have selected the products you require before submitting your order. If you discover any errors after submitting your order, email to service@mail.fareast.com.tw within 24 hours. We will do our best to accommodate your request. Shipping Costs and Payment 4 What methods of payment can I use? You can rest assured that your personal information and credit card details are secure. After entering your credit card information, press "Submit Query" and wait for 3-15 seconds. The system will notify you regarding the status of your credit card transaction. (If you see "Credit card No. Error", please check that you have correctly entered the details.) Once the credit card transaction has been confirmed, the system will display your order form and invoice containing an order number and the amount paid, and will automatically send you an email message to confirm the transaction. (Note: It is not necessary to enter blank spaces or other symbols when entering your credit card number.) 4 How are shipping rate calculated on books bought in The Far East Book Company website? For domestic orders: Postal delivery is free-of-charge on orders in the value of NT$1000 and above within Taiwan. For orders below NT$1000 in value, there is a shipping charge of NT$100. For overseas orders: For overseas deliveries, shipping rates are according to the standard post office package rates. After you select the items you want to buy and enter the shipping address and a delivery method, the system will calculate the shipping charges based on the weight of the items and the country of destination. 4 What is the method of calculating delivery charges for extra orders (two or more extra orders on the same day)? The system is unable to process multiple orders together. Each order is processed separately, along with the relevant shipping costs. If you wish the shipping costs for all orders placed on the same day to be calculated together, please first cancel all the orders placed on the same day and re-submit them together as a single order. Delivery 4 What delivery methods can I choose from? The various shipping methods we can use are as follows: Domestic: Post office parcel delivery, in approximately 10-14 working days Overseas: Post office parcel delivery, by air or sea mail NB: Post office delivery time does not include order processing time. NB: Post office delivery times to overseas destinations may vary. NB: "Working days" do not include Saturdays, Sundays and public holidays. 4 A long time has passed, and I still haven't received my books. What should I do? We realize that a long wait can be frustrating. If you have any questions about your order, please have your order number at hand and email to service@mail.fareast.com.tw. We will do our best to solve your problem. 4 Why haven't I received some of my books? It is possible that we have made a mistake with your order. Please email to service@mail.fareast.com.tw. Our staff will investigate the problem as quickly as possible. Returning Goods 4 Can I return books I have received after buying them online? If the books you have received are defective in any way, we will be happy to exchange them for new copies. However, unblemished and non-defective items are not refundable nor exchangeable. System 4 Is my credit card information secure when I am buying online? When an online shopping site prompts you to enter your credit card details, your first concern is probably that unauthorized persons are prevented from finding out your credit card number. With this in mind, we have opted to use the Secure Sockets Layer (SSL) method. SSL is the best software currently available for secure online purchasing. All your personal information is encrypted using a "private key" before being transmitted over the Internet in the form of a "public key." Even if someone intercepts your information en route, without the private key they will see nothing but scrambled code. The Far East Book Company website will automatically encrypt your credit card information and personal details as soon as you complete the "checkout" procedure. You can rest assured that the transaction is secure. 4 Why do I get an error message when I click on "Proceed to Checkout"? If you are unable to "Proceed to Checkout," it may be because your office system has a firewall that blocks the SSL secure transaction port, or because the proxy server will not allow the operation. Please request the computer system operators in your company to deal with this problem. Others 4 There is a problem with my invoice. Can I change it? Please send the invoice by registered mail to The Far East Book Co., Ltd. 10th Floor, No. 66-1 Chung-king South Road, Section 1, Taipei, Taiwan, along with your name, address, telephone number, and an explanation of the nature of the problem. 4 Where I can purchase your products in North America? www.usipusa.com.
